Mobile deposit is a convenient way to quickly add funds to your account using your smartphone. Understanding mobile deposit limitations at Zendesk helps you avoid delays and ensures smooth processing. This guide covers daily and monthly limits, cut-off times, deposit item restrictions, and tips to maximize your mobile deposit experience.
Understanding Daily and Monthly Deposit Limits
To safeguard your account, Zendesk enforces daily and monthly limits on mobile check deposits. Limits are based on account type and customer history. You can view your specific limits in the mobile app: open Mobile Deposit, tap Info, and check the displayed daily and monthly totals available for your account.
Deposit Cut-Off Times
Mobile deposits made before the daily cut-off are typically processed the same business day. Deposits after the cut-off are processed on the next business day. Cut-off times may differ by region but are shown within the Mobile Deposit screen for your account. Always confirm times before making large or time-sensitive deposits.
Eligible and Ineligible Checks
- Eligible: Personal checks, government checks, business checks, and cashier’s checks issued in the US.
- Ineligible: Money orders, foreign checks, altered or post-dated checks, checks payable to third parties, and checks previously deposited.
Tips for Successful Mobile Deposits
- Endorse checks clearly, including 'For Mobile Deposit Only at Zendesk'.
- Check your deposit history to track recent submissions and available limits.
- Verify your camera captures a clear image of both sides of the check.
Conclusion
Understanding Zendesk’s mobile deposit limitations ensures prompt access to your funds and smooth account management. Always review deposit limits, eligible check types, and submission deadlines to maximize your experience. For additional assistance or limit increases, contact our Support Team through your account or the mobile app.
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