How to Dispute a Transaction – Zendesk

Managing your finances with confidence means knowing how to handle unexpected or incorrect charges on your account. If you notice a transaction that doesn’t look right, Zendesk makes it easy to challenge it. This guide explains step-by-step how to dispute a transaction, ensuring your account security and your financial peace of mind.

Identify the Transaction to Dispute

Review your transaction history regularly through your Zendesk account interface. Look for unfamiliar charges, incorrect amounts, or unauthorized activity. Take note of the transaction details, including the date, merchant name, and amount. Accurate information helps ensure your dispute is processed quickly and efficiently.

Gather Documentation

Receipts or proof of purchase
Correspondence with the merchant
Screenshots from your account

Having clear documentation strengthens your case and accelerates our investigation process. Save any related emails or messages for reference.

Submit Your Dispute

Log in to your Zendesk account.
Navigate to the transaction details page.
Select Dispute Transaction and complete the required form.
Upload your documentation and submit your request.

Track the Status of Your Dispute

Zendesk provides real-time updates on your dispute’s progress through your account dashboard. You’ll receive notifications as we review your case, and we’ll reach out if additional information is required. Most disputes are resolved within 10 business days.

Conclusion: Protecting Your Accounts

Disputing a transaction through Zendesk ensures your financial well-being is our top priority. By following these steps, you protect your account and take an active role in managing your finances. For additional questions or assistance, Zendesk’s support team is always available to help you navigate your financial journey.